LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034

           B.B.A. DEGREE EXAMINATION – BUSINESS ADMINISTRATION

AP 14

FIFTH SEMESTER – APRIL 2008

BU 5502 – HUMAN RESOURCE MANAGEMENT

 

 

 

Date : 03-05-08                  Dept. No.                                        Max. : 100 Marks

Time : 1:00 – 4:00

 

PART-A

 

Answer all the questions                                                       (10×2=20 marks)

1. Define Human Resource
2. Job Satisfaction
3. Organisational Climate
4. Grievance
5. Conflict
6. Performance appraisal
7. Attitudes
8. Human Resource Management
9. Organizational Development
10. Personality

 

PART-B

 

Answer any five questions                                                    (5×8=40 marks)

1. Briefly explain about the external sources of recruitment
2. What are the various sources of conflict in an organisation.
3. Briefly informal groups how does it benefit the organisation.
4. Briefly explain about the different types of personality.
5. Explain the role of Human Resource Management in a competitive environment.
6. Briefly explain about the different sources of grievances.
7. How does training benefit an organization.
8. Explain any five methods of performance appraisal.

 

PART-C

 

Answer any two questions                                                    (2×20=40 marks)

1. Explain the different methods of training an employee in an organisation.
2. Explain the process of selection in detail.
3. Explain the Grievance procedure in detail.

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